So, you got your enterprise search engine, but still can’t find what you’re looking for? It’s time to stop your sobbing and learn to play the exciting game of Enterprise Search Optimization (ESO).
Jeg har laget mange internsøk de siste årene. Og i brukerintervjuene vi har gjennomført i forprosjektene, har vi funnet at de aller fleste leter etter mennesker: Enten etter et telefonnummer, eller etter eksperten på et fagområde. Målet vårt er ofte å lage en “intern Google” for kundene våre. Det betyr at vi må forstå hva [...]
For the last year I have made a few internal searches. Almost every user interview I attend, we find that people are looking for people. Either a colleague’s phone number or email, or an expert on a specific field area. Our goal is often to make “an internal Google” for our customers. That indicates that [...]
100% of the users know they are looking for a document and not a colleague. So why are we showing them both documents and people in the same search result? A few weeks ago, my colleague Harald and I carried out user interviews at a customer for their “internal Google” solution. Before starting to developing [...]
Faceted search and facet amounts are one of the functions that makes searching in huge result sets bearable. And having the facet amounts explained with numbers to tell how many results each facet contain is a must. Problem is, it’s not very readable or scannable. This is an easy problem to fix.
Enthusiastic search technology and UX practitioners have no shortage of inspiring books to adorn their bedside tables. Countless books on information architecture, interaction design, user testing and design documentation could keep you occupied well into the next wave of occupational fads. If you have read everything else of interest – and want to pump yourself up [...]