For the last year I have made a few internal searches. Almost every user interview I attend, we find that people are looking for people. Either a colleague’s phone number or email, or an expert on a specific field area. Our goal is often to make “an internal Google” for our customers. That indicates that [...]
What do you do when you have a lot of content, but not many users interacting with it? Ideas for Comoyo on how to go from boring lists to a suggestion engine, letting the users do the heavy lifting. User driven content and search Check out the presentation on LinkedIn: “Ideas on how to find [...]
Last week my colleague, Espen Klem, wrote a post about designing a better search result using a visual relevancy-hierarchy building on the Phi spiral. I thought I’d test it out. I decided to use a website that lots of people use – or at least; a kind of page that people could relate to. So I [...]
Today, most search solutions will give you the results as a list from 1 to 10. Problem is, they’re not very appealing, and don’t do the task at hand very well. At the top of the list, it’s okay. Number 1 gets most clicks, number 2 a little less, number three even less, but then [...]
100% of the users know they are looking for a document and not a colleague. So why are we showing them both documents and people in the same search result? A few weeks ago, my colleague Harald and I carried out user interviews at a customer for their “internal Google” solution. Before starting to developing [...]
Working with search and user experience, I have found plenty of inspiration in many well-written books, articles and lectures. Most of these inspirational sources deal with specific and applicable things like faceted search, design documentation, personas and user testing – familiar topics for everybody who practice user experience design. Other reading experiences leave a deeper [...]
Enthusiastic search technology and UX practitioners have no shortage of inspiring books to adorn their bedside tables. Countless books on information architecture, interaction design, user testing and design documentation could keep you occupied well into the next wave of occupational fads. If you have read everything else of interest – and want to pump yourself up [...]
