For even the most well-planned enterprise search projects, there is still going to be a variable factor – that variable is people, or end users. Even those with the sharpest minds and walls full of certificates and diplomas are prone to making mistakes when it comes to interfacing with technology. Comperio’s “Sprint Zero” approach can uncover some of the issues commonly met by users and even the nature of errors being made. The method involves extensive end user interviews and search log analysis, which help establish users priorities, their way of working and what they actually need from an enterprise search solution - as opposed to what they think they need.
Here’s an interesting article from Beyond Search which looks further into this topic:
Entering a Misspelled word during internet search can lead to a few moments of irritation, but in the business world things become even more complicated. Typing one wrong letter can often send users spiraling downward towards a promotional disaster. Fortunately, some providers are hanging up a few safety nets to prevent the fall.
Microsoft just revamped Bing to recognize common errors during internet search. According to, ‘Bing reveals efforts to help with human search errors Bing will remember key words and phrases most frequently used. To correct issues the search feature itself was altered as:
“We used to show synonyms as part of our recourse links and this would open up some surface area for showing alterations. The query “define interesting” highlights an example where the recourse link was unnecessary. In this case, showing the Recourse Link didn’t enhance the experience. We’ve removed the Recourse Links in cases where we are very confident that they add little value or distract users.”
Basically, Microsoft created a net to catch errors in advance and Comperio can implement similar functions within SharePoint using Fast technology. The safety net Comperio provides can help catch users before they fall into the uncomfortable realm of presentation faux pas. They can customize the programming towards the specific needs of the business to increase efficiency.
For more information about Comperio, visit the company website at http://www.comperiosearch.com/.
via Jennifer Shockley, June 27, 2012